Welcome to the OCB Product Support, ITI Limited Palakkad

How to access this web site

1.      You need IE 5.5 or Navigator 6.0 (or above) for accessing the site with JavaScript enabled.

2.      Platform Windows / Linux (Windows XP professional / IE 6.0 -Test Platform).

3.      We recommend screen resolution 1024 X 768.

4.      We recommend text size smaller in IE and medium in Navigator

5.      On address bar type http://www.itipalakkad.in and press go.

Who are authorized use this web site

  1. Exchange In Charges
    Each OCB Installation coming under AMC of ITI Limited is assigned with a unique exchange id and an associated user id for exchange in charge.
  2. Circle Users
    User-ids are allotted for all telecom circle in-charges for watching the current status of exchanges coming under the circle.
  3. Area Users 
    User-ids allotted for all telecom area in-charges for watching the current status of exchanges coming under the area.
  4. BSNL Users
    Users coming under this role, current status of exchanges coming under AMC is available.

Facilities available on this site - (Customer End)

  1. Technical Assistance Booking- General Fault regarding exchange functions.
  2. Card Repair Booking- Cards for repair.
  3. Tracking your Docket
  4. Issuing Pack note - While courier person collects the card.
  5. Receive Cards - Receiving repaired cards.
  6. Re-booking fault -Incase a faulty item is received (repaired) cards.
  7. Rate and Close a Docket
  8. Site Watch (Only for Circle/Area/BSNL Users)
  9. My Profile - Change your profile.

Booking Technical Assistance

  1. Sign-In using the user-id allotted to exchange in-charge.
  2. In the side menu bar go to Support >>Technical Assistance
  3. Fill the subject field with a short description of your problem.
  4. Select a category
  5. Give the problem description in description text area.
  6. Press post.
  7. You will get a new document number for your problem.
  8. You will get acknowledgement message and directions soon via mail.
  9. Next Action(s):  Tracking Your Docket , Rate and Close

Booking Card Repair Request

  1. Sign-In using the user-id allotted to exchange in-charge.
  2. In the side menu bar go to Support >>Card Repair
  3. Fill the subject field with a short description.
  4. Fill the message field with your message to ITI repair centre.
  5. Select the Card Type (E.g. OCB Card /CSN Card/Others), in a document you are allowed to add only items belonging to a single type.
  6. Give the Item Code or select the same from the Dropdown list.
  7. Give Item Serial Number.
  8. Add the item; Added item appears in the gird.
  9. For removing an item press DEL link in the grid.
  10. Continue steps 4 to 10 until all the cards for repair added.
  11. Note down the doc number and press Finish, after finishing the entry modifications are not permitted.
  12. Next Action: You are supposed to issue a pack note while courier or our representative approaches you to collect Cards.

Note: In case you are not able to enter the card fault in a stretch, don’t click finish; your posting will be preserved in an “Entry” status. At any time you can finish the card fault by adding/removing more items and by pressing finish.

Tracking your Docket

  1. Sign-In using the user-id allotted to exchange in-charge.
  2. In the side menu bar go to Support >>Track My Docs
  3. Select from Options menu for further drill down.
    1. Communication
    2. Issue Pack Note (for card fault only)
    3. Receive Cards (for card fault only)
    4. Rate and Close
    5. Re-book (for card fault only)
  1. Note: This options are context sensitive

 Issuing Pack note

  1. Courier person approaches you with a docket number already booked.
  2. Sign-In using the user-id allotted to exchange in-charge.
  3. In the side menu bar go to Support >>Track My Docs
  4. Click on the doc you wish to issue pack note (with status booking).
  5. On the side menu bar, click on Options >>Issue Pack Note
  6. Enter Ref and Road permit.
  7. Press Issue.
  8. Return to home.
  9. Next Action : Receiving repaired cards

Receive Cards

  1. Courier person approaches you with a doc number and repaired cards.
  2. Sign-In using the user-id allotted to exchange in-charge.
  3. In the side menu bar go to Support >>Track My Docs
  4. Click on the doc you want to receive cards (with status Card given to Courier-Customer).
  5. On the side menu bar ,click on Options >>Receive Cards
  6. Enter Remarks.
  7. Press received cards.
  8. Return to home.
  9. Next Action : Close Docket / Re-Book Fault

Re-Booking Cards

  1. After receiving repaired cards if there is a faulty item(s).
  2. Sign-In using the user-id allotted to exchange in-charge.
  3. In the side menu bar go to Support >>Track My Docs
  4. Click on the doc you want rebook.
  5. On the side menu bar ,click on Options >>Rebook
  6. Check the items you found faulty.
  7. Press Save, Ticket status changes to re-booking
  8. Return home.
  9. Next Action : Issue Pack Note (Here onwards treatment is same as that of regular card fault booking)
  10. Caution: Be careful while doing re-booking in order to avoid unnecessary overhead, ITI Limited is taking much care to avoid such a situation and the equipment is passed through different levels of testing before dispatch.
  11. Note: Rebooking is allowed only for a period of 15 days after the acceptance of the consignment.

Rate and Close

  1. If the solution provided by ITI Product support group solved your problem (Booked over a particular docket) or All the cards reached after repair are in sound state.
  2. Sign-In using the user-id allotted to exchange in-charge.
  3. In the side menu bar go to Support >>Track My Docs
  4. Click on the doc you want to Close.
  5. On the side menu bar ,click on Options >>Rate N Close
  6. Rate Our Service (1-10, poor-good).
  7. Give your suggestions.
  8. Press Close Fault.
  9. You will return to pending docs list and closed doc will not appear in the list.
  10. Note: If you are not closing the fault or re-booking for 15 days after acceptance. System will auto-close the doc and it will not appear in pending docs list.
  11. Note: Same scheme is used for both type faults – booking.

Site Watch

  1. Available only to Circle/Area/BSNL users (See: Who are authorized to use this web site)
  2. Sign In using your user-id and password.
  3. On the side menu bar go to Watch >> Site Watch
  4. List of all OCB exchanges coming under your jurisdiction appears in the list. An (!) mark appears in the left most if there is any active fault against the exchange.
  5. Click on the exchange name link for further details about the site.
  6. Return to home.

My Profile

  1. Sign-In using your user-id and password.
  2. On the side menu bar click My Profile >> My Account
  3. If you want to edit profile, click edit profile.
  4. You are allowed to change your password.
  5. If you are the exchange In-charge you can change site (Exchange) profile too.
  6. On the side menu bar click My Profile >> My Exchange
  7. Return to home.